Do you excel in project management, instructional design, or art direction? We’d love to hear from you.

• Serve as the primary contact with the client on specific projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Manage the relationship with the client and all stakeholders
• Manage the project team through all phases of the project, including changes to the project scope, project schedule, project costs and invoicing
• Manage a detailed project timeline, track progress, monitor project performance and drive results
• Oversee trafficking and communication of project details to the internal team
• Oversee monthly budget/margin management and monthly invoicing (forecast)
• Involved in asset collection and content management
• Analyze and review content to meet the client’s expectations
• Assist with new business budgeting and SOW/scope, including carryover projects, and support organic business development
• Provide support to internal teams and schedule debrief meetings
• Create and maintain comprehensive project documentation
• Assess risk management to minimize project risks
• Involved in year-end accrual preparation
• Responsible for client billing, reporting and meeting compliance requirements
• Establish and maintain relationships with third parties/vendors
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure resource availability and allocation, and report and escalate to management as needed

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• Work with product owners and other Subject Matter Experts (SMEs) to understand new features and changes.
• Access the platform to validate functionality and user workflows that are being written.
• Develop and maintain comprehensive training/installation guides and user manuals for dealership staff and stakeholders, ranging from beginners to expert users.
• Manage documentation updates in alignment with project timelines.
• Proactively identify documentation needs and become a go-to resource for platform knowledge.

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• Create internal project briefs, timelines using Microsoft Planner (internal and external)
• Ensure content design and/or modifications fits within designed scope and budget requirements
• Maintain weekly internal and client status documents for all supporting projects
• Follow overall account guidelines (look and feel, surveys, verbiage, etc.) as directed by Program Lead to ensure consistent delivery across all projects
• Schedule and lead internal kick off meetings
• Schedule and lead client kick off meetings
• Work collaboratively with your account team, instructional designers, art directors, producers, etc to ensure a smooth and successful project
• Coordinate food and beverage, activities, group dinners and transportation for your workshops within project budget
• Identify, order and pack supplies for all onsite events
• Work with production team to source and identify onsite support and equipment needs
• Schedule and lead production walkthrough meetings with support team members (internal)
• PM all aspects of content development from design through delivery and evaluation
• Work with assigned program coaches, PM team members and Program Lead to align schedules
• Prepare for and moderate train-the-trainer session(s) with assigned coaches
• Prepare for and facilitate client review meetings
• Coordinate, schedule and obtain content from Business Owners and SMEs
• Create workshop surveys in Survey Monkey and complete post workshop report out/evaluation summary
• Schedule and host debrief meetings (internal, coaches and clients)

Lead and support Onsite workshops in Dearborn/Allen park (up to 10 per year, M-F, 7:30am – 6pm)